Privacy Policy

1. Introduction and Scope

RESOLVIFY LIMITED, a company incorporated under the laws of the United Kingdom, and/or its authorised Indian entity, RESOLVIFY GLOBAL (OPC) PRIVATE LIMITED (collectively, “Resolvify”, “we”, “us” or “our”), operate the Resolvify website, Online Dispute Resolution (“ODR”) platform, learning management platform and associated applications and services (collectively, the “Platform”). This Privacy Policy explains how we collect, use, store, disclose and protect personal data in connection with the Platform and our services in accordance with applicable data protection and privacy laws, including, where applicable, the General Data Protection Regulation  (GDPR), the Digital Personal Data Protection Act, 2023, IT act, SPDI and rules made thereunder in India. This Privacy Policy should be read together with our Terms of Use and Terms & Conditions. Where consent is required under applicable law, such consent will be obtained in the manner prescribed by law. By accessing or using the Platform or providing personal data to us, you acknowledge that you have read and understood this Privacy Policy. This Policy does not apply to third-party websites, payment gateways, platforms or services linked to or accessible through the Platform, which may be governed by their own privacy policies.

2. Information We Collect

2.1 Identity and Contact Information: Name, email address, phone number, address, and any government-issued identification or other identifying information that you voluntarily provide. 

2.2 Account Information: Username, password, account preferences, and other information required to create and manage your account.

2.3 Case and Dispute Information: Information, documents, evidence, submissions, and communications provided in connection with a dispute or ODR Service, which may include personal or sensitive personal information.

2.4 Learning and Course Information: Course enrolments, attendance, participation, assessment and quiz responses, assignments, learning progress, completion status, and Certifications issued.

2.5 Payment Information: Billing and transaction-related information processed through third-party payment gateways. Resolvify does not store complete payment card or banking credentials on its own servers.

2.6 Technical and Usage Information: IP address, device and browser information, operating system, pages or features accessed, usage activity, and information collected through cookies and similar technologies.

2.7 Communications and Submissions: Information, documents, records, correspondence, queries, support requests, grievances, and other materials or communications that you voluntarily submit to Resolvify for any purpose, including in connection with a Course, ODR Service, dispute, or other Service.

2.8 Class and Session Recordings: Where live classes, training sessions, webinars, or other sessions are recorded with appropriate notice and, where required, consent, we may collect and process participants’ video/image, voice, name, participation, questions, comments, and other information appearing or communicated during the session. Such recordings may be used for the purposes communicated at the time of recording, including course delivery, administration, training, quality assurance, and related educational purposes.

2.9 Other Information: Any other information that you voluntarily provide to us or that is collected in accordance with applicable law.

3. How We Use Your Information

We may use your information to:

3.1 provide and manage our website, Platform, Courses, Certifications, ODR Services, and other Services;
3.2 manage accounts, enrolments, assessments, certifications, payments, and customer support;
3.3 facilitate and administer dispute resolution matters, including case management, document exchange, communications, and scheduling;
3.4 communicate with you regarding your account, Services, Courses, disputes, and support requests;
3.5 conduct and manage classes, sessions, assessments, or hearings, including recordings where applicable and with consent where required;
3.6 maintain, secure, analyse, and improve our website, Platform, and Services;
3.7 detect and prevent fraud, security incidents, unauthorised access, and misuse; and
3.8 Comply with applicable legal, regulatory, contractual, judicial, and other lawful obligations 

4. Legal Basis for Processing

Where required by applicable law, we process your personal data on one or more of the following legal bases:

4.1 Consent: where you have provided valid consent for the specified processing;
4.2 Contractual necessity: where processing is necessary to provide a Service, Course, Certification, or other contractual service;
4.3 Legal obligation: where processing is required to comply with applicable law or a lawful request; and
4.4 Legitimate interests: where permitted by applicable law, including for operating, securing, maintaining, and improving our Platform and Services, provided such interests are not overridden by your rights.

5. Cookies and Tracking Technologies

The Platform uses cookies, web beacons, and similar tracking technologies to remember your preferences, enable core functionality, and analyse Platform usage. Some cookies may be set by third-party analytics providers. You may control or disable cookies through your browser settings; doing so may affect certain features of the Platform.

6. Sharing and Disclosure of Information

We do not sell your personal information. We may share it with:

1. Mediators, Arbitrators, or Opposing Parties, strictly to the extent necessary to facilitate a dispute you initiate;
2. Course instructors and teaching staff, to deliver Courses, evaluate assessments, and issue Certifications;
3. Third-party service providers who perform functions on our behalf, such as payment processing, cloud hosting, and analytics, under confidentiality obligations;
4. Regulatory authorities, courts, or law enforcement agencies, where required by applicable law or legal process;
5. An acquirer or successor entity, in connection with a merger, acquisition, or sale of assets, subject to equivalent confidentiality protections;
6. Any other party where you have given your explicit consent.

7.   Marketing Communications

With your consent, where required, we may send you newsletters, updates about new Courses, or promotional communications relating to our Services. You may opt out of marketing communications at any time using the unsubscribe link in the relevant email or by contacting us; you will continue to receive essential transactional and service-related communications even after opting out of marketing.

8.    Data Storage and Security

We implement reasonable security practices and procedures, including administrative, technical, and physical safeguards appropriate to the sensitivity of the information, consistent with the Information Technology Act, 2000 and applicable rules, to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security. In the event of a data breach likely to affect you, we will notify you and the relevant authority as required by applicable law.

9.  Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including providing the Services, complying with legal, accounting, or dispute-resolution obligations, and enforcing our agreements. Upon expiry of the applicable retention period, we will securely delete or anonymise your information.

10.  Your Rights

Subject to applicable law, including the DPDP Act and GDPR, you may have the right to: access and obtain a copy of the personal information we hold about you; request correction of inaccurate or incomplete information; request erasure of your personal information, subject to our legal and contractual obligations; withdraw consent at any time, without affecting the lawfulness of prior processing; nominate another individual to exercise your rights in the event of your death or incapacity; and file a complaint with the relevant supervisory authority. Contact us using the details in Clause 11 to exercise these rights.

11. Age Eligibility and Cross-Border Data Transfers

11.1  Age Eligibility and Minors

The Platform and Services are intended primarily for individuals who are 18 years of age or older, or the applicable age of legal majority in their jurisdiction. We do not knowingly collect personal data directly from children without the parental or lawful guardian involvement or consent required under applicable law.

Where a minor accesses or uses any Service, including enrolling in a Course or participating in a dispute resolution proceeding, such use should be undertaken with the involvement, supervision, and consent of a parent or lawful guardian, where required by applicable law. If we become aware that personal data has been submitted by a minor without the required consent or authorization, we may delete such data or take other appropriate measures in accordance with applicable law.

11.2 Cross-Border Data Transfers

Your personal data may be processed, accessed, or stored by RESOLVIFY LIMITED, United Kingdom, RESOLVIFY GLOBAL (OPC) PRIVATE LIMITED, India, and third-party service providers, including cloud, hosting, payment, and other technology providers, located in India, the United Kingdom, or other jurisdictions.

Where personal data is transferred across borders, such transfers will be carried out in accordance with applicable data protection and cross-border transfer requirements, including the Digital Personal Data Protection Act, 2023, the UK GDPR, and other applicable laws, as relevant to the particular transfer. We will implement appropriate technical and organisational measures and safeguards as required to protect your personal data.

12.   Changes to this Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The revised Policy will be posted on the Platform with an updated “Last Updated” date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Policy.

13.   Automated Decision-Making

We do not currently use your personal information to make any decision that produces a legal or similarly significant effect on you through fully automated means without human involvement. If this changes, we will update this Policy accordingly and, where required, seek your consent.