This Terms of Use governs your access to and general use of the Resolvify website and mobile applications (“Platform”). It applies to every visitor and registered User. If you purchase or enrol in a specific paid Service such as a Course, Certification, or dispute resolution engagement that transaction is additionally governed by our Terms & Conditions, which takes precedence for matters specific to that Service (fees, refunds, cancellation, service delivery). Both documents, together with our Privacy Policy, form your complete agreement with us.
1. Acceptance of these Terms
These Terms of Use (“Terms”) constitute a binding agreement between you (“User”, “you” or “your”) and Resolvify Global (OPC) Private Limited / Resolvify Limited (“Resolvify”, “we”, “us” or “our”) governing your access to and use of the Resolvify ODR platform, website and related services (“Platform”).
By accessing or using the Platform, including by clicking “I Agree” or a similar acceptance mechanism, you acknowledge that you have read and agreed to these Terms and the applicable Privacy Policy.
If you do not agree to these Terms, you must not access or use the Platform. Your electronic acceptance shall constitute valid acceptance under applicable law, including the Information Technology Act, 2000 and applicable rules.
2. Definitions
- “Content” means all text, graphics, logos, software, and material made available on the Platform by Resolvify, excluding User Content and paid Course content licensed under the Terms & Conditions.
- “Platform” means the Resolvify website, mobile applications, and any related sub-domains or interfaces through which the Services are accessed.
- “User” means any individual or entity that accesses or browses the Platform, whether registered or unregistered.
- “User Content” means any information, feedback, comment, or material you submit or upload to the Platform.
3. Eligibility
You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 to use the Platform. If you use the Platform on behalf of an entity, you confirm you have authority to bind that entity. We may refuse or terminate access where these criteria are not met, or where we reasonably suspect a violation of applicable law.
4. Account Registration and Security
Certain areas of the Platform require you to register for an account by providing accurate and current information. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account, and must notify us promptly of any unauthorised use or suspected breach of security. We may suspend or terminate accounts that contain false or misleading information, or that remain inactive for an extended period, with notice where practicable.
5. Acceptable Use
You agree that, in using the Platform, you shall not:
- Upload or transmit content that is unlawful, defamatory, obscene, fraudulent, or infringes any third party’s rights;
- Misrepresent your identity or affiliation with any person or entity;
- Attempt to gain unauthorised access to the Platform, other Users’ accounts, or our systems and networks;
- Introduce any virus, malware, or other harmful code, or attempt to disrupt or overburden our infrastructure;
- Use bots, scrapers, or other automated means to access the Platform without our prior written consent;
- Reproduce, duplicate, resell, or otherwise exploit any part of the Platform without our express written permission;
- Use the Platform to send unsolicited communications or engage in any activity that violates applicable law.
We may remove any content or suspend/terminate access for any User found to be in breach of this Clause, without liability to you.
6. Availability and Modification of the Platform
We aim to keep the Platform available at all times but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any feature of the Platform, temporarily or permanently, with or without notice, for maintenance, security, legal, or business reasons, and shall not be liable for any resulting loss or inconvenience.
7. Intellectual Property
All Content available on the Platform including text, graphics, logos, icons, software, and the overall look and feel of the Platform is the exclusive property of Resolvify or its licensors, protected under applicable Indian and international intellectual property law. Your use of the Platform grants you only a limited, non-exclusive, non-transferable, revocable licence to access it for its intended purpose; no ownership rights are transferred to you. By submitting any User Content or feedback to the Platform, you grant Resolvify a non-exclusive, worldwide, royalty-free, sub-licensable licence to use, reproduce, and process it for the purpose of operating, improving, and promoting the Platform.
8. Third-Party Links
The Platform may contain links to third-party websites or services not owned or controlled by Resolvify. We have no control over, and assume no responsibility for, the content, privacy practices, or terms of any such third party, and are not liable for any loss or damage arising from your use of them. Inclusion of a link does not imply endorsement.
9. Disclaimer of Warranties
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
10. Limitation of Liability
To the maximum extent permitted by law, Resolvify, its directors, officers, and employees shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of data or goodwill, arising from your access to or use of the Platform, even if advised of the possibility of such damages. This Clause covers general platform access only; liability specific to a paid Service is addressed in our Terms & Conditions.
11. Indemnification
You agree to indemnify and hold harmless Resolvify and its officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Platform, or your violation of any third party’s rights.
12. Termination of Access
We may suspend or terminate your access to the Platform, with or without notice, for conduct that we reasonably believe violates these Terms or harms other Users or the Platform. You may close your account at any time by contacting us. Provisions that by their nature should survive termination (definitions, intellectual property, disclaimers, limitation of liability, indemnification) will continue to apply.
13. Force Majeure
Resolvify shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, government action, labour disputes, or failure of internet or telecommunications infrastructure.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or in connection with these Terms or your use of the Platform shall first be attempted to be resolved amicably through good-faith negotiations. Such negotiations shall commence from the date on which a written notice of the dispute is received by the other party. If the dispute is not resolved within thirty (30) days from the date of receipt of such notice, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.
The arbitration shall be conducted by a sole arbitrator, seated in Delhi, India, and conducted in English. Subject to the foregoing, the courts at Delhi, India shall have exclusive jurisdiction over matters arising out of or in connection with these Terms or your use of the Platform.
15. Miscellaneous
15.1 Entire Agreement: These Terms, together with our Terms & Conditions and Privacy Policy, constitute the entire agreement between you and Resolvify regarding the Platform.
15.2 Severability: If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force.
15.3 Waiver: No failure to exercise any right under these Terms shall operate as a waiver of that right.
15.4 Assignment: You may not assign your rights under these Terms without our prior written consent; we may assign these Terms freely.
15.5 Notices: All notices will be provided electronically via email or by posting on the Platform.
16. Changes to these Terms
We may update these Terms at any time by posting a revised version on the Platform with an updated date. Continued use of the Platform after such changes constitutes your acceptance of the revised Terms.
Contact Us
For questions about these Terms, contact us at: info@resolvifylimited.com
